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Fidelity's bereavement process

What to do when you lose a loved one

A guide for executors and administrators

Making difficult times a little easier

Losing someone close to you can be very difficult. And if you’re the person responsible for sorting out the estate and carrying out the wishes of the person who has died, it can also be confusing and stressful. 

We hope this page will make the process of dealing with any investments held with Fidelity or FundsNetwork that bit smoother for you.


Before you start: 

  • You can download this information as a PDF if you prefer.
  • If the account number of the deceased is seven characters long and begins with a C, 1 or 5, or the documentation references "Fidelity Workplace Investing", please call us at 0800 368 6868.

What to do when an investor dies

Working out what to do when a relative or someone close to you dies can be overwhelming. However, when it comes to dealing with investments or pensions held with Fidelity or FundsNetwork, there are just three things you need to think about:

1. Let us know

Write or call, and send us an original death certificate

2. Obtain probate

Show us you’re authorised to deal with the estate

3. Distribute the assets

Tell us what to do with the investments

If you need any further guidance or support, please call our dedicated bereavement team on 0800 41 41 16 - we’re open Monday to Friday from 8am to 6pm, and on Saturdays from 9am to 2pm

1. How to let us know

Write or call, and send us an original death certificate

The first thing to do is tell us by phone or letter that an investor has died. You’ll also need to post an original death certificate, as issued by the Registrar (or the grant of representation if it’s available). That will help us make the necessary changes to the account. Don’t worry, we’ll return the death certificate to you as soon as possible


Where to send your certificate and documents

Fidelity International
PO Box 391
KT20 9FU

What we’ll do next

  • Put a hold on the account, stop any dealing and reinvest any income generated by the investments
  • Stop any regular savings or withdrawal plans
  • Arrange for any correspondence to be sent to you
  • Remove the investor’s name from any joint accounts they held
  • Produce a valuation of the investor’s account on the day they died – you may need this for Inheritance Tax purposes or when applying for a grant of representation

What you need to do next

  • Contact us again when you have the grant of representation or a completed Small Estates Form

FAQs about how to let us know

What is a grant of representation?
Can I send copies of documents?
What happens to fees?
Are the arrangements for SIPPs different?
What about Junior ISAs?

2. How to obtain probate

Show us you’re authorised to deal with the estate

You’ll need to send us a sealed copy of the grant of representation signed by each of the executors. Because of the legal language used, this is the part many people find daunting. However, it’s very important – without it, we cannot distribute any assets in line with the instructions in the Will.


How to apply for probate

You can do this yourself (or ask a solicitor) by applying to your local probate registry or sheriff court. It usually takes around two months to obtain a grant of representation but complex cases can take a year or more. 
Applying for probate can be complicated. Guidance and support is available at

Small estates

We can release money from the estate if you’re not applying for probate, if:

  • the total value of the estate is less than the nil-band rate for Inheritance Tax,
  • the total value of Fidelity investments in the estate is less than £35,000, and
  • the person who died left a Will.

You will need to send us:

  • a Small Estates Form - which must be signed and witnessed,
  • a completed form to sell or transfer the investments (see Distributing the assets on lower down on this page), and
  • the original or certified copy of the Will.

FAQs about probate

Do I need a grant of representation for a Junior product?
What about joint accounts?
Can I withdraw funds to pay Inheritance Tax or funeral expenses?
What happens to the investments while we’re waiting for probate?
How do I switch the investments to cash?
What if the deceased was living abroad?

3. How to distribute the assets

Tell us what to do with the investments

This is the point when beneficiaries decide whether they’d like us to invest the money into a new account, transfer the investments into a new name, or sell them and send them the cash. There are forms to complete, potentially tax to pay, and different rules depending on the type of account.


What you need to do

Read the options below to decide what you want to do with the investments. Once you have downloaded the relevant forms, complete them and send them to us along with the grant of representation or Small Estates Form.

If you want us to transfer the investments into new names:

If you want us to sell the investments:

If beneficiaries want to use the money to invest in an ISA:

What we’ll do next

  • Carry out your instructions, and keep you informed by letter
  • Send you confirmation of each sale or transfer, plus a closing statement
  • If you’ve asked us to sell the investments, we’ll pay the money to you, so you can pass it on to the beneficiary

FAQs about distributing assets

What is an additional ISA allowance?
How can a spouse or civil partner transfer an additional ISA allowance from another provider?
Will the estate have to pay tax?
Are there any charges?
What happens to deals in progress or income received during a transfer (or after an account is closed)?
Can investments be transferred into a trust?

Extra help and support

More Fidelity help and support

Don't see an answer to your question here? We have many more helpful FAQs to help you understand the bereavement process.

See our other bereavement FAQs

Other helpful links

Citizens Advice Bureau –
The Money Advice Service -
Bereavement Advice Centre –
Government sites – or
Cruse Bereavement Care –

Contacting Fidelity

Call our dedicated bereavement team 0800 41 41 16 - we’re open Monday to Friday from 8am to 6pm, and on Saturdays from 9am to 2pm

Fidelity International
PO Box 391
KT20 9FU