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Fidelity Investor Centre - Temporary closure

The health and safety of our customers and employees is our utmost priority. Following the latest government announcement, we have decided to temporarily close our Investor Centre at 111 Cannon Street, and we will not accept walk-ins or hold customer meetings at this building.

Please note, this does not affect Fidelity’s London office at 4 Cannon Street or our call centre, which you can contact on 0800 368 6818.    

All other operational and customer servicing activities will continue as normal. If you are a Fidelity Wealth Management customer, your Relationship Manager or Adviser will be available to meet your requirements via email, telephone and secure message.

Important information - the value of investments can go down as well as up so you may get back less than you invest.

How to find us

We're right across the road from Cannon Street rail and underground station, and a ten minute walk from St. Paul's Cathedral. We're open from 9:00am - 5:00pm, Monday to Friday.

111 Cannon Street

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When we are open again, you can speak to us about

Investing with Fidelity

If you need help with investing, our Wealth Management team can talk to you about your options. Whether you want information about our ISA or our SIPP (self-invested personal pension), or you want to meet with one of our advisers face-to-face, we can help.

General enquiries

Pop in if you need help with general account queries including opening an account with Fidelity, completing or dropping off application forms, taking copies of documents or help with legal documents such as Power of Attorney.


When you need additional investment support

Whether you’re looking for advice for a one-off event, or complex advice with ongoing support, our financial advisers can help if you need that next level of support.

They can advise you on a range of financial matters, whether you’re planning for your retirement, saving and investing, looking into later life income options or exploring how to pass your wealth on to your loved ones.

Find out more about advice

Ask for a free retirement consultation

Deciding when and how to access your pension can be a big decision. Our team can help guide you through that decision. At our Investor Centre we can provide guidance on:

  • What you should be thinking about in the run up to retirement
  • Taking tax-free cash
  • Guidance on investment strategies
  • Benefits of pension consolidation
  • Income options at retirement
  • Pension facts, tax rules and allowances
  • Practical pointers and answers to your questions

Please note, in your consultation we can’t provide personalised retirement advice but we can refer you to one of our retirement specialists in Fidelity’s retirement service, if required.

Pension Wise

We also recommend the Government's Pension Wise service which offers free impartial guidance to help you understand your options at retirement. You can access the guidance online at: or call them on 0800 138 3944.


Thinking of investing with Fidelity?

If you’re new to Fidelity we’d be delighted to talk to you about bringing your investments over to us. Call our new business team on 0800 368 6818 who can arrange a call with one of our investment specialists.

If you’re an existing customer, please contact our UK and Ireland-based customer services team on 0333 300 3350 who will be able to help you regarding your account.

If the value of your investments takes the total you invest with us to over £250,000, or you take ongoing advice with us, you’ll automatically qualify for Fidelity’s Wealth Management service benefits, including your own Relationship Manager or Adviser.

View Wealth Management service benefits

Important information - The minimum age you can normally access your pension savings is currently 55, and is due to rise to 57 on 6 April 2028, unless you have a lower protected pension age. This information is not a personal recommendation for any particular product, service or course of action. Pension and retirement planning can be complex, so if you are unsure about the suitability of a pension investment, retirement service or any action you need to take, please contact Fidelity’s retirement service on 0800 368 6882 or refer to a Fidelity adviser or an authorised financial adviser of your choice.

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