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A warm welcome from all of us at Fidelity
We’ve promised we'll take good care of you. Let’s show you what we mean.
Important information: The value of investments can go down as well as up so you may get back less than you invest. This information is not a personal recommendation for any particular investment. If you are unsure about the suitability of an investment you should speak to an authorised financial adviser.
You’re in safe hands
If your investments have recently transferred across to us from Legal & General, or you’ve received a letter advising that they will be, we’ve created this page especially for you so you can get to know us a little better. We hope this will give you a real sense of what Fidelity can offer you and how we support our customers.
On this page you’ll find more about the benefits you can take advantage of, as well as what to expect when your account moves over to us and information about our fees.
A quick introduction
To welcome you in person, Maike Currie shares why she’s excited about the year ahead. And our Markets and Insights team tell you a bit more about how we’ll keep you in the know and help get your money working harder.
There’s lots to look forward to
Whatever you’re saving for, whether it’s buying a house, starting a business or a long and healthy retirement, investing can help bring it a step closer. Here are some of the benefits and services you’ll enjoy as a Fidelity customer to help you achieve your goals.
Investment choice
Gain access to one of the UK’s most extensive fund ranges, as well as shares, investment trusts and exchange-traded funds - giving you more ways to meet your investment goals.
Secure online account
Manage your account 24/7. You can place transactions, keep track of all your investments and see how they’re performing through our secure online area and easy-to-use mobile app.
Customer support
Know that we’re here for you. We’ve plenty of information on our website, but we’re also on hand when you need to talk to someone. Our UK and Ireland call centres are open six days a week.
Retirement
Reach your retirement goals with our wide range of online resources and talk to our dedicated retirement teams who can answer questions and discuss options with you.
Guidance and advice
We’re able to give you the support you need - from guidance, to help you make your own decisions, to personal recommendations through financial advice.
Expert insights
Build on your knowledge and invest with confidence. Our in-house specialists will provide you with the latest market news and insights - so that you’re always up to date.
Keeping you informed
We’re always looking at fresh and innovative ways of supporting you so that you can make the right investment decisions. Our renowned Markets and Insights team play a vital role in this.
The latest market news and insights
From lively interviews and debates, to market insights and hard-hitting articles our team has got its finger on the investment pulse... so, you don’t have to.
If you’d like a closer look at some of their work, we’ve shared a few articles below.
View articlesPeace of mind
If you’re thinking ahead and wondering about the practicalities of moving to us, here are a few things we thought you’d like to know.
Already a Fidelity customer?
Don’t worry, we’ve got you covered. When your accounts are moved over, we’ll be matching your records for a smooth transition.
Questions, questions
If you’ve got specific questions about your account right now, please contact Legal & General. For more general questions about the move we’ve tried to answer everything you may want to know here.
Security
Your security is our top priority. We’re doing what we can to protect you, but knowledge is your best defence. To help keep yourself safe, read up on the ten things that Fidelity will never ask you.
Don’t just take our word for it
Highly recommended!
“Easy to use, low cost investment platform for ISAs and pensions with an excellent range of funds. Highly recommended!” (Colin, Nov 2020)
Easy to use
“Service has always been excellent, platform is intuitive and easy to use, and staff knowledgeable and helpful” (Ted, Nov 2020)
Informative and helpful
“Excellent service plus lots of market insights and they are informative and helpful” (Noel, Jan 2021)
Great customer service
“Great customer service and many useful tools and features on the web site” (Stephen, Jan 2021)
What to expect when you move to us
It’s always nice to know what’s happening, so here’s a quick checklist to keep you in the loop.
Prior to the transfer, Legal & General will write to you confirming your transfer date and details of what happens next.
Following the successful transfer of your investment(s), you can expect to receive the below from us within 10-14 days:
- A letter confirming that your investment(s) have been moved across and your Fidelity Account Number.
- A Welcome Pack containing your Customer Reference Number and simple instructions on how to set up your online account. (If you hold an existing Fidelity account, you’ll already have this information and so won’t receive another Welcome Pack.)
- And if you have a regular savings plan with Legal & General or receive income from your investments (such as interest and dividends), we’ll also provide details in the above to let you know how to continue these with Fidelity.
Please note: you’ll need both your Fidelity Account Number and Customer Reference Number, provided in the above letters, to be able to set up your online account.
Our fees explained
Our approach to fees is clear and transparent, so you can see exactly what you’re paying for. You’ll notice from the table below that our fees break down into two parts. In the past, you were charged both these elements by Legal & General, but they were ‘bundled’ into one fee that was paid directly from your fund charges. What’s important, is that your fees will be the same or less than you were paying when you were with Legal & General.
|
Low cost service fee |
Investment charges |
|---|---|
|
This is the fee you pay to us and pays for everything we offer. You’ll see this taken as a transaction from your account on a monthly basis. It’s typically 0.35% but is reduced to 0.2% for customers who invest over £250,000 with us. We don’t charge on investments over £1m. |
These are ongoing charges that are set by the companies and funds you invest in and start from 0.05%. Specific charges can be found on the investment's factsheet. Use our A-Z fund tool to view a fact sheet. |
See an example of how our charges differ or you can read more on our fees and charges. Please note that reduced pricing exceptions may apply to ensure Legal & General customers won't pay any more when they move across to Fidelity.
Topical articles
Our Markets and Insights team write about what’s important to you, from the latest market news and views to exploring the opportunities and implications of a range of life events - such as planning for your child’s university, divorce, moving into retirement and more.
How inflation has impacted different generations & what you can do …
Inflation affects all of us in different ways
Which gifts to family are caught by Inheritance Tax?
Wanting to give money to children is a natural instinct for many families.
Changing jobs during the pandemic?
As many of us face a new working life - how can you keep your retirement savi…
Be fraud aware
Fraudsters are impersonating Fidelity, falsely claiming the company is going into liquidation. The scam encourages people to call a number regarding the redemption of their assets. Fidelity is not going into liquidation. This number does not belong to Fidelity. If you shared any personal or account information or have redeemed any assets, please contact Fidelity and your bank immediately and report the matter to Action Fraud.
Fraudsters have also impersonated Fidelity to promote a ‘Fixed Interest Investment ISA Bond’ which offers fixed rates of returns following a minimum initial investment. This is an investment scam and if you think you’ve been targeted and made an investment already, contact your bank immediately and report the matter to Action Fraud. Additionally, the scam encourages people to call a number regarding the transfer of investments from Legal & General to Fidelity. This number does not belong to Fidelity or Legal & General.
Read more about common threats and what you can do to protect yourself
An example of how the pricing structure differs between Fidelity and Legal & General is as follows. The below example is for illustrative purposes only and is based on the value of the investment remaining static at £10,000 across the course of a 12-month period. For specific fund charges, please visit the fund factsheet(s) where you can find details of any charges you will pay related to your fund(s).
Customer with £10,000 invested in the L&G European Trust fund
| Before transfer to Fidelity | After transfer to Fidelity |
|---|---|
| R Acc share class on L&G platform | I Acc share class on Fidelity platform |
| LGIM fees - share class Ongoing Charge Figure (OCF) 1.46% = £146 |
LGIM fees - share class Ongoing Charge Figure (OCF) 0.81% = £81 |
| N/A | Fidelity service fee - 0.35% = £35 |
| Estimated total annual charges - 1.46% = £146 | Estimated total annual charges - 1.16% = £116 |
The charges you pay will depend on factors such as the total value of your investments - for more information please read more on our fees and charges.
