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Retirement services and pension advice

Our retirement specialists are able to provide both guidance and advice around your retirement options. If you are looking to access your pension for drawdown, guaranteed income (annuities) or tax-free cash, we can help. We can help whether you already have a Fidelity SIPP or are looking to move your pension to us.

Planning to access your pension before tax year end?
If you’re looking to access your pension savings, including tax-free cash, before tax year end on 5 April, it’s best to plan ahead. Customer demand is high during this time which can cause delays. If you already hold a Fidelity Self-Invested Personal Pension (SIPP) account and want to arrange a withdrawal, please contact our retirement specialists on 0800 368 6882 as soon as possible so we can endeavour to get your money to you on time.

Important information - please keep in mind that the value of investments can go down as well as up, so you may get back less than you invest. The minimum age you can normally access your pension savings is currently 55, and is due to rise to 57 on 6 April 2028, unless you have a lower protected pension age.

How we can help

Retirement guidance

We’ll help you to understand the retirement income options available, answer your questions, and offer information to help you avoid potential pitfalls. This service is free.

Personalised retirement advice

If you want a specific recommendation based on your personal circumstances then one of our retirement specialists can help. You can call us for personalised advice. This is a paid for service.

What to expect from Fidelity’s retirement advice

We're confident you'll be happy with the service provided to you, so if you recommend us to a friend, we'll give you and your friend a John Lewis & Partners voucher up to the value of £250 each. T&Cs apply.

Retirement specialists

Access to advisers with detailed knowledge of pension regulations, allowances, tax implications, income options and pension transfers.

Clear and simple pricing

A free, no-obligation meeting to find out if you could benefit from retirement advice. Transparent pricing based on the level of advice you need and no admin fees.

Excellent service

Get personalised reports and recommendations on your pension arrangements. Discussions and annual reviews can be held face-to-face (if appropriate at the time) or over the phone.

Pension transfer Gold Standard

If you're in need of retirement support, we can help.  We adopt the voluntary Gold Standard of good practice when advising on safeguarded or defined benefit pension transfers (pensions with guarantees). Nine principles underpin the Standard and are designed to be a framework for firms to deliver good quality advice.


Looking for transfer advice on your defined benefit pension?

The decision to transfer a defined benefit pension is an important one and needs to be examined in the context of a client’s overall retirement strategy. This means looking across all pension arrangements, while also taking into account other assets and income sources. Our service is designed for clients who want a long-term ongoing relationship with their adviser, who takes time to understand their long-term financial needs. Together, they will create a tailored retirement strategy and review every year, making changes and adaptations as needed. 

Against this backdrop, from 1 January 2022, our safeguarded pension benefit transfer advice will only be available to existing Fidelity Personal Investing or Wealth Management customers, or active members of a workplace pension scheme administered by Fidelity. Except for a limited number of exceptional circumstances, this advice is only available for clients aged 53 and over. Our advice includes investment recommendations, so we are unable to provide advice where you wish to select investment funds yourself.

From time to time we experience a high demand for this service, leading to a longer wait time to speak with one of our advisers and to complete our advice recommendations. We appreciate your patience if this is the case.

Ready to chat?

Get in touch

Call us now to book a free, no obligation appointment. We’re available Monday to Friday from 9am to 5pm.

Pension Wise

The government's Pension Wise service offers free, impartial guidance to help you understand your options at retirement: 0800 138 3944.

Important information: This information is not a personal recommendation for any particular product, service or course of action. Pension and retirement planning can be complex, so if you are unsure about the suitability of a pension investment, retirement service or any action you need to take, please contact Fidelity’s retirement service on 0800 368 6882 or refer to an authorised financial adviser of your choice.

Our advice fees

If you would just like our guidance service, then you won’t be charged a fee for our retirement specialists' time.  However, if you would like advice, where we give you a personalised recommendation, there will be a fee.

Investing in advice can save you money and give you peace of mind about critical decisions at retirement. We offer personalised advice with clear and simple pricing and no admin fees.  We take the time to understand your plans and goals for retirement. We typically spend 30 hours researching and analysing each case in detail.

The fee for our advice service is based on the number of pensions you have and can include both defined contribution pensions and those with safeguarded benefits, such as defined benefit schemes which includes final salary and career average pensions. We can also offer you advice on your lifetime allowance as part of these services.

Technical advice (such as advising on your pension benefit and investment options)
1% of the amount being advised on, subject to a minimum fee of £4,000 plus £1,000 for each additional scheme and capped at a maximum fee of £10,000.
Where advice is being provided at the same time to a spouse or partner the total value being advised on will be used to calculate the advice fee.
Safeguarded benefit (pension transfer) advice
1% of the total value of the pension(s) under advice subject to a minimum fee of £4,000 plus £1,000 for each additional scheme and capped at a maximum fee of £10,000.
A 30% deposit is required (together with a signed copy of this Terms of Business) before we will begin any work for you.
One-off advice
£2,000 for standard one-off advice (such as recommending an annuity product). £4,000 for technical one-off advice (such as standalone Lifetime
Allowance advice)
Ongoing review service 0.5% of the value of the investment (payable monthly in arrears and deducted automatically from your investment or pension)

VAT may be applicable. Your retirement specialist will discuss with you any scenarios that fall outside of the above and will provide you with a fee on a case-by-case basis. For a clearer understanding of how our fees will apply to your particular situation, please call our retirement advice service.

For full details of our service, please refer to our Terms of Business.

More about our advice services

We deliver advice and transact non-advised business through a wholly owned subsidiary called FIL Wealth Management Limited. Our retirement specialists focus on providing an excellent service based on your requirements.

Fidelity doesn’t have its own annuity products. If you would like to secure a guaranteed income from an annuity using some or all of the money in your pension pots, we’ll select annuity products from the whole of the market for you.

If you would like to keep your pensions in investments, you’ll have access to the full range of investment funds and products available on our platform, but if we provide you with investment advice in relation to pension transfer and/or drawdown, we’ll restrict this to a set of Fidelity managed investment solutions, some of which will be invested in non-Fidelity funds. These funds invest in a range of different investment assets.

Fidelity Retirement Services is a trading name of FIL Wealth Management Limited, authorised and regulated by the Financial Conduct Authority  and registered in England and Wales with registered offices at Beech Gate, Millfield Lane, Lower Kingswood, Tadworth, Surrey KT20 6RP.